Loyalty Management -Configuration Step in LS Retail 6.2 R2

1      Introduction

The purpose of this User Manual document is to give an overview of the LS Retail Loyalty Management.

This document is intended for  IT, Marketing and Operation Team, who need to know the system and be able to configure and use the Loyalty system at  Outlets.

The User manual script consists of three columns

What to DO- Step by Step:     Instructions for the user what to do

Explanation:                          Explanation for the user of what he is doing.
Sometimes screenshots are put in to give the user better description of the function

Talking Points:                      Further information for the user about the functions. In this column the configuration and the advanced possibilities are sometimes discussed.

2      Loyalty Management Setup

Most of the procedures in this user Manual are based on the LS Retail’s Loyalty Management Module so by default it is assumed the user has selected this module.

2.1      Creating a Loyalty Scheme

What to Do – Step by Step	Explanations	Talking Points
Select Loyalty Scheme Card		New Scheme creation or editing the existing Scheme is done here
Click on the F3 button	The first thing to do is to create an entry for a new loyalty Scheme. When the loyalty scheme  has been created, loyalty point for the schemes  can be created
For the General Tab enter data for the following fields: Code: PNPDIAMOND Description: PNP DIAMOND Starting Card No: 1 Card No. Length:13 Card Registration: Link to Contact Expiration Calculation:3Y Display Message on pos: Yes Loyalty Tender Type : 11 Show Point on receipt: Point Summary		Loyalty Tender Type Setup Ref Annexure 4.1 Tender Type Setup
For the Point Calculation For point Issue Type: Tender Qty/Amount Limit: 100 Base Calculation on: Amount Points..: 0.10 For Point Redeem Type: Tender Qty/Amount Limit: 0.00 Base Calculation on: Amount Points..: -1.00		Ref. PNP-008 in FRD Loyalty Point calculation        Minimum Bill value above which loyalty points issued: INR 100/- Loyalty Points Issue: 10 point = Rs. 100/- Loyalty point Redeem: 10point= Rs.0.70/-

Loyalty Point Redemption Setup Go to Retail Currency Select LOY Currency	Select LOY currency
Set Redemption Rate	Select LOY currency and Click Exchange Rate to set redeem Rate Exchange Rate Amount = 1 Point Retalitional Exchange rate Amount = 0.07 paise I.e 10 Point = 0.7 Paise	Redemption rate is same for all the Loyalty Scheme

2.2      Creating a Loyalty Contact

What to Do – Step by Step	Explanations	Talking Points
Select loyalty Contact		Loyalty Contact is created first to register the customer to Loyalty Scheme
Click on the F3 button	The Contact No. code is automatically filled out. This number is from a number series which is set up in marketing Setup.	Ref Annexure 4.2 No. Series Setup
Fill out information for the other fields in the Communication Tab
Attaching the Loyalty Card to Contact Loyalty Contact Cardà Loyalty à MSR Card	Click on Loyalty and select MSR Card Enter the Loyalty NO Select the Loyalty Scheme and select As Card Tender in loyalty Tender
Create more contacts as you want Close the window
Create the Contact as Customer Loyalty contact Card à Function à Create as Customer
Click Create as Customer	Click yes on the message that pops up to select the Customer Template
Select the Customer template. Customer template is same as loyalty Scheme	The Scheme Card shows how many Accounts and Contacts belong to the selected Scheme Select the respective Template based on the Loyalty card and Click Ok to create the customer	Scheme Customer template PNPDIAMOND DIAMOND PNPGOLD GOLD PNPSILVER SILVER Customer Contact: we use the Customer Template table to make a template with the information you need to be able to create a customer based on a contact,

3      POS Functions

3.1      Points Generated by POS Sale

What to Do – Step by Step	Explanations	Talking Points
Be ready in the POS client Logon with user ID & password		For more information about the POS client read the POS Demo Script LS Retail NAV.
Press on the Member Card button		When a loyalty member comes to the store to buy some goods the cashier must ask him for his card and register it to the sale. It does not matter when the member card number is registered to the sale, it can be in the beginning, at the end or somewhere between.
Enter the loyalty card Number Press Enter		The Loyalty card number can be entered by: ·         Using Loyalty Card Button and keying in the Member Card Number ·         Keying in the Member Card number and then pressing the loyalty Card button ·         Using the barcode reader to input the Loyalty Card number Note : our loyalty card no is barcode
Look at the information part	Loyalty Scheme type is confirmed Click close to Contunie Confirm the Customer by pressing yes Card and customer is registered for sales
Sell the item
Finish the sale, for example with tender type Cash Look at the receipt for the sale	The receipt displays information about the Loyalty member, Issued points and more for this Member Account depending on the setup	This receipt prints information about Issued Points, Used Points and Point Balance. This can be changed in the setup for the club

3.2      Points Used as Payment in the POS Sale

What to Do – Step by Step	Explanations	Talking Points
Be ready in the POS		Loyalty Points can be used to pay with in the POS For this to work the setup has to be prepared correctly This has to be set up: ·         Loyalty Points have to be set up as a Tender Type in the store  ·         The loyalty scheme has to set up the correct Tender type for the field Loyalty  Tender Type ·         The POS has to have a button for this Tender Type ·         The POS command has to connect with currency for this use. For Example use LOY which then has to be set up with the exchange rate for the Points
Enter  loyalty Card No. into the Input Panel Press the Loyalty Card button
Sell a few items:
Press the Total button
Press the Member Points button
Loyalty Redemption	When Member Points button is pressed this is displayed: The amount is the sales amount equal to the LOY Amount LOY is the currency used with loyalty  Points	Points are rounded to Nearest 0.25
The receipt is printed The sale is finished	Remaining Point is shown on the Bill

                       

4      Annexure

4.1      Tender Type Setup

What to Do – Step by Step	Explanations	Talking Points
Create the Loyalty Tender type LS Retail-POSà Setupà Generalà Tender Types
Attach Loyalty Tender Type to store LS Retail-POS àSetupà Store Cardà Store à Tender types
Tender Type General TAB
Amount Tab		Rounding is set to nearest and rounding to is set 0,25
Posting TAB		Loyalty GL and difference is mapped in our case loyalty and difference GL is one and the same
Loyalty Tender configuration in POS Ls retail-POSàProfileà Menu Profileà Demoà Payment

4.2      No. Series Setup

What to Do – Step by Step	Explanations	Talking Points
Create the Number series for Contact and customer LS Retail-back officeà Setupà Numberingà No. Series		Default No is checked – Auto No. Dist location is checked – Means store number will append the system generated No.
Attach contact No. Series in Marketing setup Sales & marketingàSetupàMarketing Setup
Attach customer No. Series in Sales & Receivables Setup

4.3      Data Replication job

What to Do – Step by Step	Explanations	Talking Points
Loyalty setup and configuration pushing JOB. LS Retail – Scheduler àScheduler JOB		All the data is scheduled and pull from HO. This JOB will push all the setup related to Loyalty. This should be used when new loyalty scheme or point is changed for existing loyalty schemes.
Loyalty Data Pull From JP NAGAR
Loyalty Data Pull From HRBS Store
Loyalty data Push to JP Nagar		Loyalty Data of HRBS store will be pushed to JP Nagar and vice Versa